What our Customers say...


Called about 30+ different contractors and exterminators in Enterprise and Dothan to see if someone could come out for a mold inspection in my rental. SERVPRO was the only company that actually picked up my call/returned my voicemail. Less than 24 hours after the initial call, Collin called me to set up a same day appointment. He was super responsive, detailed, and friendly! Even took time out of his lunch to drive to the rental. Would highly recommend and will use them exclusively as needed in the future.

I am very impressed with SERVPRO's services and all of their employees. They lightened the load of my home's major disarray and eased my mind of so many racing thoughts. Their professionalism and attention to detail surpassed all of my expectations. 

I am a realtor and I was showing a property to a client last week. We walked in and the entire house was flooded from a busted pipe upstairs. I don't know who was in more shock, me or my client.  I have used SERVPRO in the past for other properties so I called them immediately.  Form the initial call to the manager, Shaun coming out with his crew, everything went smoothly.  Very fast response time. I will continue to use them in the future. Thanks, SERVPRO. 

As an insurance agent/CSR I have used SERVPRO multiple times for my clients.  We have never had any issues with this company.  When there is a set back in the process for whatever reason we are notified immediately.  They always keep us and our insured in the loop.  This company knows what customer service is all about and I will always refer my customers to them for that reason.

SERVPRO in Dothan cleans the carpet in the our school systems.  The crew has always been professional and on time, which is a big thing for me. This is a great company and we will continue to use them.

When Hurricane Michael hit last year we had quite a bit of damage to our home. The the kitchen was flooded from a tree falling on the house and busting a pipe on the second floor.  SERVPRO came out quicker than I expected with all of the storm damage. They cleaned up all of the water and salvaged what they could in our home.  The employees were professional but very sympathetic and considerate of what was going on. They constantly asked me and my husband if we were ok and if we needed anything. That meant the world to us.  They made the process so much easier and dealt with my insurance company for me.  They went the extra mile when they didn't have to.  I highly recommend this company!!

SERVPRO of Dothan were recommended by my insurance company. They came out to clean and clear a building in the backyard that a tree had fallen through the roof. Their people came out on some of the coldest days in January and cleaned, washed, and packed Christmas ornaments and other decorations for 4 days. They were professional, knowledgeable, and very caring about items they were cleaning and packing. I would definitely use this company again.

SERVPRO was great to work with! Jessica was super helpful and friendly, and her team did a wonderful job of cleaning the HVAC system in a timely manner. I would highly recommend this company.

Jessica and Claire in customer service, Brett and Clifford the 2 gentlemen who performed the carpet cleaning are all exceptionally professional and exceeded our expectations I highly recommend SERVPRO of Dothan!

We had a major flood three weeks ago. After frantically speaking to Casey, she had a crew of workers here in a matter of minutes, less than 45 if I remember correctly. Every single member got to work removing floors, base boards, wall board, setting up fans and dehumidifiers. Shawn, the leader of the bunch was on top of our disaster every step of the way. They were here each and every day checking equipment and moisture levels until we were completely dry again. I cannot express the magnitude of their professionalism; I would highly recommend SERVPRO for any type of water damage needs!

SERVPRO came into my medical facility with a  large team that was ready to work. They had my business back open in less then 24 hours.

SERVPRO came into my medical facility with a large team that was ready to work. They had my business back open in less than 24 hours!

Thank you SERVPRO for keeping me updated through the whole process.

My doors were back open in a few hours! Thank you SERVPRO!

Thank you for your fast response time.

Good Afternoon! I can't say thank you enough for all you have done for my family!!! You are such a blessing and God bless you!  Harley and Brian are at my house now taking care of the water! Thank you again!!

Gave very helpful information and assisted me with my mold issue.

Very nice inspector.

Great company!

I will recommend this company.

My business had water from the Hurricane and SERVPRO was out that day taking care of my building. I was only closed one day and they had everything cleaned and back up running!

Response time was outstanding! Crew showed up ready to work.

You guys did an amazing job! I can't say enough about how happy, satisfied, and amazed at the job you did! From the time you guys walked through the door, it was pure professionalism. I am truly amazed! Your crew is awesome to watch.  

The SERVPRO rep was a blessing to me and my family. She showed up in a timely manner and was very polite. She went above and beyond helping us during this hard time.

We will be calling again. Thank you for your prompt attention to our problem.

My request for service was handled immediately and with urgent attention. They had started the process even as I completed the paperwork. Hopefully I will not need SERVPRO's services in the future, but if I do, their number is already in my phone.

Very pleased with overall service.

These people know their business. I am very pleased with their work. I would certainly use them again if need be.

Very satisfied with work performance.

This SERVPRO gave excellent service and courteous staff.

I was very pleased with the young men that came to my house and helped with my cleanup. Very well mannered.

Would highly recommend to anyone else.

I greatly appreciate the courtesy and efficiency of this team. I also especially appreciate their kindness.

Very service-oriented, pleasant, courteous, and eager to help.

Thanks so much for doing such a beautiful job on my rugs and carpets.

Thank you for your professional service.

This SERVPRO Team was extremely professional and courteous.

We are very pleased with the services provided.

Always Great!

Great job. Very pleased at this time.

Extremely professional and courteous.

Very good service. We will use this company at another home in the spring.

Mark and Jason were very professional, prompt, and courteous. I'm very satisfied with their service and will be sure to call SERVPRO again if I need assistance in the future and will recommend.

Well organized and informative of what was to come next. Keep up the good work.

Thank you for your professional service.

Very pleased with your quick response. Thank you.

Prompt response. Work completed in a timely and professional manner.

The staff was very knowledgeable throughout the entire process. I recommend with their customer service and professionalism, they are given increased responsibilities.

Very Professional.

I had seen TV ads regarding SERVPRO and they performed true to their ads.

All of the young men were very nice and task oriented. They were very focused on the task at hand. Very impressed.

I was very impressed with Addikus and Kyle. They were very professional and a joy to meet.

James and Jeremy were both outstanding to work with.

Keep up the good work.

Addikus and his team were outstanding. Professional, knowledgeable and courteous.

Everyone was very polite and helpful during this. Thank you.

Excellent job. Thank you.

They were very enjoyable and I was really impressed by them. Keep up the good work.

The overall communication was phenomenal. The staff provided met our expectations. It's evident that the name SERVPRO holds and speaks for itself. SERVPRO has a lot of passion and pride behind the name. Thank you to all but a special thanks to Mark, James, Lula, and Addikus. They all are honesty and loyalty at its best.

All 3 of these guys were outstanding!

They were nice, friendly and did a good job cleaning.

Very professional.

On time and called ahead for directions to check if I was home and ready for services.

Vic, Mark, and Erwin were good and professional.

Ms. Pouncey has handled the entire process perfectly. She is an asset to the company. I didn't have to worry about anything. Thanks Therese.

James went above and beyond.

Exceeded my expectations. Thank you.

Very nice. Called when coming. I am pleased.

Very helpful, pleasant and did an outstanding job.

I have been pleased with the work that has been done and the men have been very professional.

They were very nice and helpful.

Keep everything the same. Thank you for the help everyone gave to us.

Wonderful great service.

Your customer service is outstanding. I was very impressed with how professional and polite your employees were on the telephone as well as in person.

Everybody was great and I was happy with the work.

Vic and Erwin were great. They explained what they were doing each step of the way, They were also very concerned with my well being. They asked me several times if I was ok. They made a disaster much easier to cope with. Thank you Vic and Erwin.

Very professional staff from sales to technicians.

Very professional and nice. Thank you.

Wonderful employees. I cannot say enough about Wayne, Mark, and everyone else that worked with us.

Highly impressed with the staff and their customer relation skills.

Excellent workers and great job. Thanks.

Very professional team work. Great attitudes. Would highly recommend to anyone.

Mark and Erwin really took the lead in getting the job done and their team was awesome. Thanks all of you for helping us.

This is our fourth time using SERVPRO and each time we have had outstanding service.

Mark has been very helpful and understanding throughout the cleaning process. I would gladly work with him again.

Everyone was nice and worked hard. Great job by all.

Couldn't ask for a better group of hard working, compassionate employees. Great job SERVPRO of Dothan.

Everything was done so professional. Thank you so much.

They were a very professional group. Will recommend them to anyone.

Erwin and Mark did a wonderful job. Very polite and answered all questions.

Thanks Scott for making this happen!!

Great Job. Thank you for all you did for my family.

I would like to express my gratitude for making this experience a smooth one. Thank you SERVPRO and members for a service that was outstanding.

We appreciate the work you did. Thanks especially to Julie for her kindness and professionalism at a very unhappy time.

My mother is 82 and does not think clearly. Julie dealt with the situation, was kind to my mother, and got the job done. That is going above and beyond. I appreciate it and will remember it.