As an insurance agent/CSR I have used SERVPRO multiple times for my clients.  We have never had any issues with this company.  When there is a set back in the process for whatever reason we are notified immediately.  They always keep us and our insured in the loop.  This company knows what customer service is all about and I will always refer my customers to them for that reason.

SERVPRO of Dothan were recommended by my insurance company. They came out to clean and clear a building in the backyard that a tree had fallen through the roof. Their people came out on some of the coldest days in January and cleaned, washed, and packed Christmas ornaments and other decorations for 4 days. They were professional, knowledgeable, and very caring about items they were cleaning and packing. I would definitely use this company again.